Refund policy
REFUND & RETURNS POLICY
Sweepado
Contact: support@sweepado.com
This policy applies to orders delivered in the United Kingdom. It sits
alongside your statutory rights — it does not replace them.
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1. YOUR 14-DAY RIGHT TO CANCEL (statutory)
Under the Consumer Contracts (Information, Cancellation and Additional
Charges) Regulations 2013, you have the right to cancel your order for any
reason within 14 days of the day you receive it. You do not need to give a
reason.
To cancel, email support@sweepado.com with your order number and the words
"I wish to cancel". You may use the model cancellation form, but you do not
have to.
Once you tell us you are cancelling, we will refund you within 14 days,
including the standard delivery cost you paid.
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2. OUR 30-DAY SATISFACTION GUARANTEE (in addition)
We give you longer than the law requires. If you are not happy with
Sweepado for any reason, email us within 30 days of delivery and we will
make it right.
Use it on your worst corner first. If it doesn't get into the gaps your mop
misses, tell us and we'll refund you.
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3. IF YOUR ITEM ARRIVES DAMAGED OR FAULTY
Email support@sweepado.com with a photo or short video of the problem.
· We will send a free replacement, or refund you in full — your choice.
· You do NOT need to send the item back.
· Under the Consumer Rights Act 2015 you also have the right to reject
faulty goods within 30 days for a full refund.
Please contact us within a reasonable time of noticing the fault.
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4. RETURNING AN ITEM
In most cases we do not ask you to post the item back — it usually costs
more to return than the item is worth, and we would rather you keep it or
pass it on.
If a return is needed, we will email you the return address and
instructions after you contact us. Please do not send anything back before
contacting us, as we cannot process unannounced returns.
Where you are returning an item because you changed your mind, you are
responsible for the cost of return postage. Where the item is faulty,
incorrect or damaged, we cover it.
Items should be in the condition you received them, with any packaging
where possible.
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5. HOW REFUNDS ARE PAID
Refunds go back to your original payment method.
· We process refunds within 14 days of agreeing them.
· Your bank or PayPal may take a few extra days to show the money.
· We refund the price you paid plus standard delivery, where applicable.
If more than 14 days have passed since we confirmed your refund and you
still have not received it, email support@sweepado.com and we will chase it.
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6. EXCEPTIONS
The 14-day cancellation right does not apply to goods that have been
sealed for health or hygiene reasons and unsealed after delivery. Sweepado
is not supplied sealed for hygiene reasons, so this exception does not
normally apply to your order.
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7. HOW TO CONTACT US
Email: support@sweepado.com
We answer every message, usually within one working day.
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MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the
contract. You may also simply email us.)
To: Sweepado — support@sweepado.com
I hereby give notice that I cancel my contract of sale of the following
goods:
Ordered on / received on: ______________________
Order number: __________________________________
Name of consumer: ______________________________
Address of consumer: ___________________________
Signature (only if this form is sent on paper): ________________
Date: __________________________________________