Shipping policy

SHIPPING POLICY

Sweepado
Contact: support@sweepado.com

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WHERE WE SHIP

We currently ship to the United Kingdom.

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SHIPPING COST

Free on every order. No minimum spend.

There are no customs charges, duties or handling fees for UK customers.
Everything is included in the price you see at checkout — the amount you
pay is the amount you pay.

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HOW LONG IT TAKES

· Processing: 24–48 hours (this may be longer over public holidays)
· Delivery: 6–10 working days after dispatch
· Total: about two weeks from order to doorstep

Working days are Monday to Friday, excluding public holidays.

Orders placed at the weekend are processed on the next working day.

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TRACKING

You will receive a tracking number by email as soon as your order ships,
so you can follow it the whole way.

If your tracking has not updated for more than 7 days, email
support@sweepado.com and we will look into it for you.

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IF YOUR ORDER IS LATE

If your order has not arrived within 20 working days of dispatch, contact
us at support@sweepado.com. We will either resend it or refund you in
full — your choice.

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IF YOUR ORDER ARRIVES DAMAGED

Email support@sweepado.com with a photo. We will send a free replacement
or refund you in full. You do not need to send the damaged item back.

See our Refund & Returns Policy for full details.

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WRONG ADDRESS

Please double-check your delivery address at checkout. If you spot a
mistake, email us within 24 hours of ordering and we will correct it
before dispatch.

Once an order has shipped we cannot change the address.

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CONTACT

Email: support@sweepado.com
We answer every message, usually within one working day.